Privacy Policy & Acceptable Use Policy

Last Updated: September 2026

1. INTRODUCTION

EVADEVPN ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our VPN service and mobile application.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our service.

2. INFORMATION WE COLLECT

2.1 Email Address

Purpose: Account creation, login, password recovery, service notifications
Collection Method: User-provided during registration
Retention Period: Until account deletion
Required: Yes (necessary to provide the service)

2.2 Device Information & Device IDs

Purpose: VPN session management, analytics, crash reporting, app performance monitoring
Collection Method: Automatically collected from your device
Retention Period: 90 days
Required: Yes (necessary to provide the VPN service)
Data Collected: Device identifiers, OS version, app version

2.3 User Account ID

Purpose: Account management, service delivery, fraud prevention
Collection Method: Generated upon account creation
Retention Period: Until account deletion
Required: Yes (necessary to provide the service)

2.4 Approximate Location

Purpose: VPN server selection, service analytics, geo-optimization
Collection Method: From device settings or user preference
Retention Period: 90 days
Required: Yes (necessary for VPN server selection)

2.5 Crash Reports & Analytics

Purpose: Diagnosing crashes, fixing bugs, improving app performance
Collection Method: Automatic error reporting through Firebase Crashlytics
Retention Period: 90 days
Required: No (can be disabled in settings)

3. HOW WE USE YOUR INFORMATION

We use the collected information for:

Service Delivery: Providing VPN connectivity and account management
Service Improvement: Analyzing usage patterns to optimize performance
Security & Fraud Prevention: Detecting and preventing unauthorized access and abuse
Legal Compliance: Complying with applicable laws and regulations
Customer Support: Responding to your inquiries and resolving issues
Analytics: Understanding user behavior and app performance

4. DATA SECURITY

Your data security is our highest priority. We implement industry-standard security measures:

4.1 Data Encryption

All data transmitted between your device and our servers is encrypted using SSL/TLS encryption (minimum TLS 1.2)
Sensitive data (email addresses, account credentials) is encrypted at rest on our secure UK-based servers
VPN traffic is encrypted end-to-end

4.2 Access Controls

Access to user data is restricted to authorized personnel only
All server access is logged and monitored
Multi-factor authentication protects admin accounts

4.3 Server Security

Our UK-based backend servers are secured with enterprise-grade firewalls
Regular security audits and vulnerability assessments
Real-time intrusion detection and prevention systems

4.4 What We Do NOT Log

We do NOT log your browsing activity
We do NOT log your internet traffic
We do NOT log the websites you visit
We do NOT log the applications you use

This is fundamental to our privacy promise. Your internet activity remains private.

5. DATA RETENTION & DELETION

5.1 Retention Periods

Account Information (Email, User ID): Retained until you delete your account
Device IDs & Analytics Data: Automatically deleted after 90 days
Crash Reports: Automatically deleted after 90 days
Location Data: Automatically deleted after 90 days

5.2 Account Deletion

You can delete your account and all associated data at any time by:

Opening the EVADEVPN app
Going to Settings → Account
Selecting "Delete Account"
Confirming the deletion

Or contact us at: [email protected]

Upon deletion:
- All personal data is permanently removed from our servers
- Account access is terminated immediately
- You will receive a confirmation email

6. THIRD-PARTY DATA SHARING

We share user data only with trusted service providers necessary to operate our service:

6.1 Firebase Analytics & Crashlytics (Google LLC)

Purpose: App analytics, crash reporting, performance monitoring
Data Shared: Device identifiers, crash logs, usage statistics, device info
Privacy Policy: https://firebase.google.com/support/privacy
Data Processing Agreement: Google's standard DPA applies

6.2 EVADEVPN Backend Servers (UK-Based)

Purpose: Account management, VPN service delivery, session management
Data Shared: Email address, User ID, Device ID, Account preferences
Location: United Kingdom
Security: Enterprise-grade encryption and access controls

6.3 Legal Requirements

We may disclose information when required by law or to protect our rights:
- Response to valid legal requests (subpoenas, court orders)
- Protection against fraud or security threats
- Enforcement of our Terms of Service

We will NOT voluntarily share your data with third parties for marketing or advertising.

7. YOUR PRIVACY RIGHTS & CHOICES

7.1 Data Access

You have the right to request access to your personal data. To request your data, email us at: [email protected]

We will provide:
- A copy of all personal data we hold about you
- Information about how your data is processed
- Details of any third parties with access to your data

Response time: Within 30 days

7.2 Data Deletion

You have the right to request deletion of your data:
- Delete your account directly in the app (instant deletion)
- Or email us at [email protected] for assistance

7.3 Data Portability

You can request a copy of your data in a portable format (JSON/CSV) for transfer to another service.

7.4 Opt-Out of Analytics

Analytics data collection is optional and non-essential:
- Go to Settings → Privacy
- Toggle "Share Crash Reports" OFF
- Analytics will be disabled

7.5 Communication Preferences

- You can unsubscribe from promotional emails by clicking the unsubscribe link in any email
- Essential service notifications cannot be disabled (account security, service updates)

8. INTERNATIONAL DATA TRANSFERS

Our backend is UK-based and data is processed under UK Data Protection laws. If you access our service from outside the UK:

- Your data may be transferred to the UK for processing
- We ensure adequate safeguards during transfers
- Standard contractual clauses or consent is obtained where required

9. DATA BREACHES & SECURITY INCIDENTS

In the unlikely event of a data breach affecting your personal information:

1. We will notify affected users via email within 30 days
2. We will provide details of the breach and steps we're taking
3. We will offer free credit monitoring if applicable
4. You can contact us at [email protected] for assistance

10. POLICY CHANGES & UPDATES

We may update this Privacy Policy periodically to:
- Reflect changes in our practices
- Comply with new legal requirements
- Improve clarity

Changes become effective upon posting on our website.

We will notify users of material changes:
- Via email to registered users
- Through in-app notifications
- By updating the "Last Updated" date

Your continued use of EVADEVPN after changes constitutes acceptance of the updated policy.

11. CONTACT US

For privacy-related questions, concerns, or requests:

Email: [email protected]
Website: https://evadevpn.com
Privacy Policy URL: https://evadevpn.com/privacy-policy/

We typically respond to privacy inquiries within 7 business days.

ACCEPTABLE USE POLICY (AUP)

1. POLICY PURPOSE

This Acceptable Use Policy (AUP) is designed to protect EVADEVPN, our users, and the Internet community from irresponsible, illegal, or abusive activities.

This AUP is an integral part of your Service Agreement with EVADEVPN. Violation of this policy may result in:
- Suspension of your account
- Termination of service without notice
- Legal action if appropriate

2. PROHIBITED ACTIVITIES

EVADEVPN strictly prohibits the following activities:

2.1 Illegal Content & Activity

Transmission, distribution, or storage of material violating any applicable law or regulation
Copyright, trademark, or intellectual property infringement
Distribution of obscene, defamatory, or hateful content
Illegal threats or harassment
Violation of export control laws
Facilitation of fraud, identity theft, or financial crimes

2.2 Spam & Unsolicited Communications

Sending Unsolicited Bulk Email (UBE, "spam")
Using EVADEVPN to advertise via spam
Operating unconfirmed mailing lists
Purchasing and emailing third-party email lists
Harvesting email addresses from websites

2.3 Malware & Hacking

Distribution of viruses, worms, trojans, or other malware
Unauthorized access to computer systems ("hacking" or "cracking")
Attempting to gain access to accounts or systems you don't own
Creating or distributing tools designed to bypass security measures
Port scanning or network probing without authorization

2.4 Denial of Service (DoS) Attacks

Launching DDoS attacks against any system
Flooding networks with traffic to disrupt service
Sending mail bombs or similar attack traffic
Any attempt to interfere with network access

2.5 Fraud & Evasion

Attempting to obtain service by fraudulent means
Using false identity or payment information
Credit card fraud or payment system abuse
Attempting to avoid payment obligations

2.6 Account Abuse

Reselling EVADEVPN service to third parties without authorization
Using accounts to circumvent bandwidth limits or usage policies
Sharing account credentials with unauthorized users

2.7 Intellectual Property Violations

Copyright infringement (torrenting copyrighted content)
Trademark misuse
Trade secret theft
Unauthorized use of others' intellectual property

2.8 Abuse & Harassment

Harassment, stalking, or threats toward any individual
Cyberbullying or coordinated abuse
Doxxing (publishing private information)
Sexual exploitation or abuse material

3. CUSTOMER RESPONSIBILITIES

By accepting EVADEVPN service, you agree to:

- Comply with all laws in your jurisdiction and where our servers are located (UK)
- Comply with this AUP and our Terms of Service
- Take responsibility for all activities on your account
- Maintain account security and not share credentials
- Report violations to us immediately
- Not engage in prohibited activities listed above

4. MONITORING & ENFORCEMENT

4.1 Our Right to Monitor

EVADEVPN reserves the right to:
- Monitor network traffic for violations of this policy
- Investigate suspected violations
- Cooperate with law enforcement
- Disable or terminate accounts engaged in prohibited activities

4.2 Our Right to Take Action

Upon discovery of AUP violations, EVADEVPN may:
- Immediately suspend your account without notice
- Terminate your account permanently
- Forfeit unused prepaid balances
- Report to law enforcement if criminal activity is suspected
- Pursue legal action for damages

No refunds will be issued for suspended or terminated accounts.

4.3 No Liability

EVADEVPN is not liable for any damages resulting from:
- Service suspension or termination for AUP violations
- Removal of content violating this policy
- Your use of the service in violation of this policy

5. REPORTING VIOLATIONS

If you discover someone violating this policy:

Email: [email protected]
Subject: "AUP Violation Report"

Provide:
- Your account details
- Description of the violation
- Any evidence (URLs, timestamps, screenshots)
- When the violation occurred

We take all reports seriously and will investigate promptly.

6. VPN-SPECIFIC USAGE GUIDELINES

6.1 What VPN Is For

✅ Protecting your privacy and security
✅ Encrypting your internet traffic
✅ Bypassing geographical restrictions (where legal)
✅ Accessing geo-blocked content
✅ Secure communication on public networks

6.2 What VPN Is NOT For

❌ Committing crimes or fraud
❌ Distributing copyrighted content illegally
❌ Hacking or attacking systems
❌ Harassment or abuse
❌ Spam or phishing
❌ Child exploitation material
❌ Money laundering or financial crimes

7. LEGAL COMPLIANCE

We comply with:
- UK Data Protection Act 2018 and UK GDPR
- Computer Misuse Act 1990
- Applicable local, national, and international laws
- Legal requests from law enforcement (with proper authority)

8. POLICY MODIFICATIONS

EVADEVPN reserves the right to modify this AUP at any time. Changes become effective immediately upon posting to our website.

Continued use of EVADEVPN after modifications constitutes acceptance.

9. CONTACT & SUPPORT

For questions about this AUP or to report violations:

Email: [email protected]
Website: https://evadevpn.com

By using EVADEVPN, you agree to comply with this Privacy Policy and Acceptable Use Policy.
Last Updated: September 2026